Customer Service workshop benefits Social Bite
29 April 2019
Social Bite received a donation as a result of a customer excellence workshop at Inksters delivered by Catherine Brys.
The objective of the workshop was for Inksters staff to provide clients with a uniformly high standard of customer service.
Rather than taking a fee for the workshop Catherine asked Inksters to donate one part of the fee to Social Bite and the other part to the Cyclone Idai Appeal.
Brian Inkster said:
"The feedback from staff on Catherine’s session was extremely positive. We collectively identified a number of areas we can improve upon and drew up collective and individual action plans during the workshop – we are now putting in place steps to achieve those improvements for the benefit of our clients. It is very generous of Catherine to donate her fee to two very worthy causes."
Inksters staff said about the workshop:
“It made you think about refreshing everything! I look at everything differently although I am 100% customer focused.”
“It made me think about the client's perspective and how things look from the other side.”
“It helped me focus on what we do well and what could be improved collectively.”
“Everyone was motivated and a doable action plan to work towards was created.”
“I was able to list individual changes. I will implement them on Monday.”
Catherine Brys said:
“I really enjoyed delivering the workshop to help the great team at Inksters stay at the forefront of customer service excellence. I am happy to donate my fee to support Social Bite's mission to end homelessness and to help those suffering from the devastation of Cyclone Idai.”
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Left to Right: Euan Brook (Social Bite manager, St. Vincent Street Cafe, Glasgow), Brian Inkster, Jennifer Shades (catering assistant) and Catherine Brys
For more on Catherine’s consulting work see: Brys Pro Bono Consulting
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